Help Centre

You can order online via our secure website or if you require assistance with your order please email us at sales@av4home.co.uk. If you prefer to order over the phone we can take your details and create your order. We will then email you a link to complete the payment using your credit/debit card.

Ordering online could not be easier

Once you have found the product you wish to purchase click on the "ADD TO BASKET" button. When you place an order before 2.30pm, Monday to Friday, we aim to process your order and dispatch it on that same day.

Delivery will be by the selected option in the checkout, which includes an option for you to indicate a preferred week-day date that helps you to ensure your availability to take delivery. Orders placed after 2.30pm are dispatched as soon as possible, usually no later than the next working day (Monday to Friday). Orders placed on Saturday and Sunday will be processed on the following Monday.

If you want to buy another product click on the "Continue Shopping" button and select your additional products as described above.Once you have completed your selections, review them in the Shopping Basket and click on the "Checkout Now" button. This will now pass your purchase to our secure checkout area.We have a completely secure one page checkout, all information regarding your order, including invoice and separate delivery addresses (if required), delivery options, payment choices and order summary.

We accept all major credit cards including VISA, MasterCard, Maestro/Switch, VISA Debit and American Express.We also have Paypal, Google Pay and Apple Pay available in our secure checkout.If you would feel more comfortable making your payment over the telephone, please do not hesitate to contact our Sales Team on 01623 672070 - a representative will be happy to process your order.

We accept all major credit cards including VISA, MasterCard, Maestro/Switch, VISA Debit and American Express.

We also have Klarna, Paypal, Google Pay and Apple Pay available in our secure checkout.

If you would feel more comfortable making your payment over the telephone, please do not hesitate to contact our Sales Team on 01623 672070 - a representative will be happy to process your order.

Yes, when you complete your order you will be taken to a page showing a confirmation of your order. There is a link to download your VAT invoice on this page. Your order confirmation email will also have a link to download your VAT Invoice.

On the product page there is information showing you the delivery time scale for that specific item. The images below will show you where to find this information.

Yes, you can specify a day during the week for delivery. Simply add the product to your basket, then click on "Add Order Note" and you will see a text box where you can type in your preferred delivery date. You will still see the default delivery options in the checkout, but we will use your preferred delivery date rather than the delivery option selected on your order. If we are unable to meet this requirement we will contact you by phone to discuss options.

We are able to deliver to a separate delivery address (for example, a work address). Simply enter your delivery address first and then scroll down and uncheck the "Use Shipping address as billing address". You can then enter your billing address.

If you are out when an attempt at delivery is made, the courier will leave a card. Simply contact the courier to arrange an alternative delivery date. The courier will hold the consignment at the depot for five days pending contact. If it is more convenient, you may arrange to collect your consignment from the depot.

Due to the high value of our products, a signature will be required when you receive the goods. Therefore, we are unable to arrange for items to be left unattended by our couriers. We can, however, arrange for items to be delivered to a neighbour if you foresee that you may be out at the time of delivery.

Visible / Audible Damage at Delivery

If on Delivery the Goods appear to be visibly/audibly (sound of broken glass) damaged, the packaging shows signs of having been dropped, or have any other concerns about the goods condition – DO NOT ACCEPT DELIVERY, (please make such decisions based on the type of goods you have ordered – e.g. Cables, wall brackets etc are unlikely to actually suffer from bad handling, furniture is more likely to be damaged by bad handling). Refuse delivery and instruct the delivery company to “return to sender as refused due to damage. If you can take any photographs of the package with a camera, please do so as this may assist us in our claim against the delivery company.Contact us to advise us of the situation immediately that the delivery company has left. Wherever possible, we will endeavor to ship replacement goods as soon as possible. Please ensure that when you delegate taking delivery to someone else, that they are aware of the option to refuse delivery due to damage.

Damage found after opening my order

Please ensure that you open and check your order for damage within 24 hours of delivery.If you find that your order has any parts damaged when you unpack it, however this may have been caused, or if you are not happy with the quality, finish of the item / parts, please call us or email us to discuss the damage or issues you find. We will agree with you how to quickly resolve any issues you find. We can usually ship replacement parts, or replacement goods within 24 hours of such damage being reported. We may ask you to assist us by taking photographs of any damaged etc to help us understand the issue, resolve it and assist us in improving our service and our supplier’s products.

Quick resolution of any Delivery Damage

We aim to resolve all problems resulting from delivery damage within 1-2 working days, to the full satisfaction of our customer.

If for any reason you are not happy with your order and wish to return it under current Consumer Protection Law within 14 days, OR within our 30 day No Quibble Return Policy, subject to the following conditions:-

Please call us first to discuss why you may wish to return an item. We will take all steps possible to solve your problem / offer you a replacement or exchange product, or a refund. If the goods are to be returned, in all circumstances you must obtain an RMA Number (Return Material Authorization) from us before returning.

A) If you notify us of your wish to return an item within 14 days of the date of delivery.

It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. You must include a copy of your invoice with the return. Provided the item is in a re-saleable condition, (i.e. unused, unmarked, un-assembled and in original unmarked packaging) we will refund you the full price that you paid for the product including any standard delivery cost. There are numerous delivery companies that offer online or phone bookings for insured collections and delivery back to us of unwanted orders at very competitive costs. We can assist with advise on this if you call us to request such. For non-furniture packages up to 30Kgs, if you wish, we can arrange collection during normal working hours - week-days only, by our delivery company, but you should understand that this service bears the cost of collecting the goods from you AND delivery back to us. If you chose to use this service, then the goods are then covered by our delivery company whilst in transit - provided you have correctly and fully repacked the goods in the original packaging. The cost of this service can vary between typically £20 - £30. If you are not available for a pre-arranged collection, then you must bear the cost of any re-arranged one also.For Furniture, any item including glass and larger items over 30Kgs, you will need to make your own arrangements to ship the items back to us. You may find that the cost of such may be high, perhaps between £20 - £50. For larger items that have been delivered by one of our one or two man services the return cost may exceed £100. In these instances once you have an RMA Number, bringing the item back to our showroom at NG19 9BG may be a good option.PLEASE NOTE With many of our special delivery services for larger furniture items, you will have the opportunity to inspect the item when it arrives, and if for any reason you decide it is not really what you expected, then you can ask the delivery company to repack and take the item away immediately. You will be liable for the return costs, but these will be less and more convenient than returning the item later.

B) If you notify us of your wish to return an item within 15 to 30 days after delivery

Our no quibble returns policy extends your statutory rights for up to 30 days after delivery.It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. You must include a copy of your invoice with the return. Provided the item is in a re-saleable condition, (i.e. unused, unmarked, un-assembled and in original unmarked packaging) we will refund you the cost of the product minus the cost of shipping to you. There are numerous delivery companies that offer online or phone bookings for insured collections and delivery back to us of unwanted orders at very competitive costs. We can assist with advise on this if you call us to request such.For non-furniture packages up to 30Kgs, if you wish, we can arrange collection during normal working hours - week-days only, by our delivery company, but you should understand that this service bears the cost of collecting the goods from you AND delivery back to us. If you chose to use this service, then the goods are then covered by our delivery company whilst in transit - provided you have correctly and fully repacked the goods in the original packaging. The cost of this service can vary between typically £20 - £30. If you are not available for a pre-arranged collection, then you must bear the cost of any re-arranged one also.For Furniture, any item including glass and larger items over 30Kgs, you will need to make your own arrangements to ship the items back to us. You may find that the cost of such may be high, perhaps between £20 - £50. For larger items that have been delivered by one of our one or two man services the return cost may exceed £100. In these instances once you have an RMA Number, bringing the item back to our showroom at NG19 9BG may be a good option.PLEASE NOTE With many of our special delivery services for larger furniture items, you will have the opportunity to inspect the item when it arrives, and if for any reason you decide it is not really what you expected, then you can ask the delivery company to repack and take the item away immediately. You will be liable for the return costs, but these will be less and more convenient than returning the item later.

Conditions and Important Notes

ALL PRODUCT PRINTED PACKAGING MUST BE PROTECTED BY WRAPPING / PLACING IN ANOTHER BOX SO THAT NO SHIPPING OR RETURN LABELS ARE ACTUALLY PLACED DIRECTLY ON THIS PRINTED PACKAGING. Where a customer returns their order because it is no longer required, AV4home.co.uk reserves the right to recover the true original delivery costs. This is applicable to orders sent using our free delivery service. Where the customer returns an item that is part of a reduced price/free promotion, the customer will be expected to return all items received as part of the promotion in as new, unused, unopened perfect re-saleable condition or pay the current value for any items not returned.

Cancellation of Order / Return of pre-assembled furniture and B2B (Business to Business) purchases may be subject to a restocking charge.

Cancellation of Special Order Items, such as furniture made to order, bespoke colour and selected features – as usually depicted on the website and identifiable by their longer delivery times, will not be accepted or at least will incur whatever cancellation costs that may be imposed by the manufacturers of the item due to work completed at date of cancellation up to the full cost if the item is complete and enroute / delivered to the customer.

This policy only applies to Consumer Customers, not to business.

Our trained staff will be happy to answer any technical questions regarding our products. Please call us on 01623 672070 or email us at sales@av4home.co.uk.

Technical support is available by phone from 9am to 4,30pm Monday to Friday. Out of hours our telephones are redirected to an answering service where one of our support team will answer your call or if you leave a message they will contact you at the earliest possible opportunity.

Emails are monitored during and outside of working hours and again we will respond to any queries at the earliest possible opportunity.

AV4Home does not disclose buyers' information to any third parties, where such may be used for direct marketing or for the promotion of any additional products or services. Information may be disclosed to third parties as part of the order fulfilment process. In this case, the third party will not disclose any of the details to any other third party.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Any information collected by AV4Home, including that gathered at the time of ordering, is collected lawfully and in accordance with the Data Protection Act 1998.AV4Home do not sell or transmit any customer's personal information, including e-mail addresses, to any organisation for any purpose other than for processing orders placed with us (where necessary).

Full details on our Privacy Policy can be found here

We take our customers security and privacy very seriously.

All transactions and pages on our website are encrypted to the highest level using SSL certification to ensure your shopping experience with us is as safe and enjoyable as possible.

SSL certificates are the highest assurance certificate, perfect for reassuring our customers.